FAQ

How soon do you ship orders?

We generally try to fill orders within one to two business days depending on quantity ordered. Custom blending may take longer; we will provide an estimate of delivery prior to order.

I don't see what I need on your site. Do you manufacture other products?

We are a custom blender and manufacture well over 100 different products. If you don’t find what you need on our site then send us an email or give us a call. We also custom manufacture per your specs and application.

Can I pickup or arrange my own shipping?

Yes. We provide several shipping options for your convenience: local pickup, arrange own shipping, LTL freight and UPS. The size of the order will dictate whether a LTL freight or UPS quote is provided.

I have a tax exempt (ST-105) status, how do I buy tax exempt on your site?

You will be provided an area to enter your tax exempt certificate number (ST-105) during checkout. We MUST have your ST-105 form on file before we can ship your order. Please mail or email your form prior to, or immediately following order placement to ensure timely delivery.

Do I have to enter my tax exempt number for every purchase?

We are implementing a new customer management system which will integrate with our online store. In the interim, all tax exempt purchasers must enter their tax exempt number with every order.

How do I cancel an order placed online?

Orders placed online may be cancelled by calling our office. Please note our cancellation policy under Terms of Sale before calling.

I am a retailer and would like to discuss private labeling opportunities.

Please complete a RFQ located under the Resources tab and one of our salespeople will get back with you as soon as possible. Alternatively, you may call our office to discuss your needs.

How do I get a Safety Data Sheet (SDS) for a product of DR Lubricants?

A SDS will accompany all purchases. If you require a SDS prior to ordering please call or email us.

How small of quantity will you ship?

We will ship 1 gallon jugs to 8,500 gallon tanker trucks! No quantity is too small or too large.